POSITION: Manager of Programs and Operations
FLSA STATUS: Full time; Exempt
REPORTS TO: Executive Director
DATE: January 2018
NCJW Pittsburgh Section seeks an experienced, dynamic professional to serve as the staff leader and manager for community service programs and office operations. The Manager of Programs and Operations will work in a collaborative partnership with volunteer leaders, colleagues, and partner agencies. NCJW Pittsburgh seeks a pro-active, well-organized, motivated individual with a growth mind-set who is passionate about working in a progressive organization serving children, women, and families in the Pittsburgh region. The successful candidate will enjoy working in a collaborative environment requiring a high level of organization, attention to detail, and ability to prioritize and complete multiple projects of varying complexity.
Reporting to the Executive Director, the Manager of Programs and Operations will be responsible for the planning, implementation, and assessment of NCJW Pittsburgh service and community programs, such as the Silent Witness, Back 2 School Store, and Project Prom programs. As service programs are not evenly spread out throughout the year, the Manager must be flexible and manage their workload effectively in order to navigate periods of intense execution and relatively slower planning/assessment periods.
In addition, the successful candidate will be responsible for on-going office functions such as reporting, payroll, donor communications, and general office operations. The successful candidate will enjoy employing their ingenuity and problem solving skills to develop new processes and relationships to gain efficiencies and effectiveness for our operations and programs.
KEY DUTIES AND RESPONSIBILITIES:
Program Management 70%
- In partnership with volunteer leaders, lead management of projects by tracking benchmarks, gathering information, monitoring budgets and reporting on progress.
- Create and maintain project plans, including defined and evaluable tasks, timeframes, responsibilities and status. Monitor progress against work plans. Effectively and proactively troubleshoot issues.
- Facilitate meetings, generate participation and lead groups to consensus and delegate tasks.
- Compile, maintain and report on quarterly and annual program outcomes.
- Analyze trends in programs, identify issues, and recommend solutions to Executive Director.
- Develop, implement and evaluate recruitment strategies to expand the number of volunteers to support programs in collaboration with Director of Development and Engagement.
- Take a lead role in annual program development planning process, including reporting on the past year’s outcomes and accomplishments and future initiatives, budgeting and setting criteria for undertaking new directions and approaches.
- Engage with Executive Director, volunteer leadership, and fellow staff in developing new program opportunities appropriate to NCJW’s capabilities and mission.
- Establish and maintain relationships with relevant community partners to grow and deepen partnerships to enhance program delivery.
- Speak publically with various audiences about projects and programs to provide awareness and solicit interest.
- Actively participate in staff meetings, management meetings, retreats, and Board meetings.
- Attend meetings and events as needed.
Operations Management 30%
- Manage and assess operational procedures and seek solutions to increase effectiveness of the organization.
- Manage procurement, supplies and inventory; work with and identify vendors providing best value and savings, schedule routine maintenance and building repairs as necessary.
- Maintain accurate records and filing systems, assist with organization of office storage and filing areas.
- Collect timesheets, expense reports and submit payroll.
- Respond to general office line queries and assist with donations.
- Manage Board of Directors communications and meeting prep.
- Maintain donor management database, generate reports and donor communications.
- Other duties as appropriate.
- College degree and at least three years’ relevant experience in program development, operations, project management or non-profit management or minimum of 7 years of progressive work experience.
- Proficient with Google and Microsoft Office Suite applications, comfortable learning new computer applications and systems.
- Access to reliable transportation during the day, night, weekends.
- Able to work occasional nights, weekends for programs or meetings as needed.
- Must be able to lift up to 25 lbs. when necessary, such as program supplies, books, etc.
- Must be able to stand or move around for long periods of time during program activities.
- Must be able to operate computers, office equipment, such as copy machine and printer.
- Valid driver’s license.
- Experience managing interns, staff or volunteers.
- Experience with customer relationship software/databases.
- Experience in grant reporting.
- Mission-driven and passion for NCJW’s work and commitment to working collaboratively with fellow staff members and volunteer leadership.
- Strong organizational skills with ability to prioritize and manage multiple projects.
- Excellent written, oral and interpersonal skills, and the ability to interact in a professional manner on the phone, via email, and in person.
- Demonstrate discretion and maintain a positive attitude in order to comfortably engage with a diverse set of individuals from senior level executives, volunteers, community partners and program clients.
- High degree of initiative, reasoned judgment and creative problem solving skills.
- Energetic, open to learning and eager to grow skills and abilities. Flexible. Sense of humor.
- Able to work independently and as part of a team.
- Able and willing to work on both a tactical and strategic level.
- Efficient and organized, with great attention to detail.
Application details: NCJW PGH is an equal opportunity employer. The salary range for this position is 44K-52K base compensation commensurate with experience. In addition, NCJW Pittsburgh offers health, vision, dental, disability, paid holidays and vacation. The Manager of Programs and Operations reports to the Executive Director. To apply, please submit resume along with a customized cover letter detailing your qualifications for this specific position, the reason(s) for your interest in the opportunity, and the value you would bring to the organization. Applications received before January 20th, will receive priority.
National Council of Jewish Women Pittsburgh Section
No phone calls, please.