Store Manager
Are you passionate about sustainable fashion and social justice? Are you looking for a way to combine your retail experience with your dedication to creating a better world? If this describes you, we want you to join our team as the Store Manager at Thriftique!
ABOUT THRIFTIQUE
Thriftique is a popular, mission-focused social enterprise resale shop selling carefully curated, designer-centric inventory. All sales, community outreach, and partnerships support the National Council of Jewish Women Pittsburgh’s mission to support increased equity through the empowerment of women. Thriftique directly supports NCJW’s work advocating for reproductive justice, preserving democracy, and inclusive and equitable workplaces.
In our 8,400 sq foot shop in the heart of Lawrenceville, Thriftique sells high-quality, new and gently used clothing, shoes, handbags, jewelry, accessories, home goods, art, books, and furniture at affordable prices.
JOB DETAILS
Thriftique is hiring a full-time Store Manager to join our small but mighty, hardworking, mission-minded, customer service team.
The Store Manager works in coordination with the Retail Director in managing daily operations of Thriftique. This role is responsible for understanding and implementing NCJW policies and procedures, scheduling and training staff and volunteers, managing customer relations, meeting sales goals and providing exemplary customer service.
Must have weekend availability.
$50,000 salary. 40 hrs/week. Paid Time Off. Paid holidays. Medical, Dental, Vision Insurance. STD/LTD Insurance. Employee discount.
ESSENTIAL DUTIES
Manage all aspects of daily operations of Thriftique in coordination with Retail Director
Maintain a full time schedule which includes working weekend days as scheduled
Supervise, train, and lead a cooperative, collaborative and successful sales and processing team including regular communications with staff and supervisor via email and floor meetings
Support all store functions as needed including floor support, processing and activities related to events/promotions
Create, maintain, and distribute staff, volunteer and intern schedules to maximize productivity and quality customer service
Communicate effectively with all staff, volunteers, interns and other stakeholders of different backgrounds, identities and ages
Oversee volunteer and internship programs
Acts as the redundancy to floor staff and cover vacancies as needed
Oversee merchandising of the sales floor applying best practices to maximize sales and maintain safety adhering to ADA guidelines
Generate all required reports including daily sales recap, HR forms, payroll, voucher logs, intern program and inventory and deliver to Retail Director in a timely and accurate manner
Develop and maintain up to date SOPs related to all store operations including processing of donated goods, opening and closing procedures, LP protocol, pull schedule, and record keeping
Conduct annual check-in and goal setting activities with direct reports following NCJW PGH standards and procedures
Coordinate and schedule truck pick-ups and drop-offs
Demonstrate commitment to education and professional development; understand and practice current trends in retail/resale industry and technology
Create and execute a robust and effective digital marketing strategy in collaboration with Retail and NCJW PGH communications team
Manage time and resources efficiently
Provide staff with resources needed to perform duties at their highest level
Promote NCJW PGH retail in the community
Demonstrate strong leadership by displaying exemplary adaptability, dependability, and the ability to give and accept feedback in a manner that upholds the cultural values of NCJW PGH.
Know, support, and carry out the mission, philosophy, and objectives of NCJW PGH and its pillars of impact
Attend all relevant Department and NCJW PGH organizational meetings
Other duties as assigned
QUALIFICATIONS & WORK EXPERIENCE:
Minimum of 5 years retail management experience, preferably in the resale, nonprofit sector
Ability to demonstrate exemplary customer service, leadership, and organizational skills
Proficiency with GSuite, Clover, Asana and PayCor
Demonstrated experience in retail sales, managing products and providing customer service
Proven ability to motivate and lead diverse teams
Knowledge of retail merchandising practices
Knowledge of social media marketing tactics and proficiency with all relevant social media platforms
Experience in customer service solving problem and working in a fast-paced environment
Scheduling flexibility is required, must be able to work evenings and weekends
DESIRED SKILLS:
High EQ with strong interpersonal and communication skills including the ability to read, write, and interpret instructional documents such as safety rules, operating and instructions, basic financial reports, and procedure manuals
Basic math functions such as addition, subtraction, multiplication, and division, including use of a calculator to calculate percentages and ratios
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
PHYSICAL REQUIREMENTS:
Must be able to stand for a minimum of 4-6 hours; and lift and/or move up to 50 lbs. safely
Stoop, bend, kneel and crouch on a frequent basis
Climb a ladder and balance on an occasional basis
NCJW is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, or age. NCJW is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Sarah Altomari, Administrative Director, 412-546-3425 or saltomari@ncjwpgh.org.
To apply, please send your resume to info@ncjwpgh.org with the subject line “Store Manager”